Refund policy

At Custom3D Factory, we take pride in crafting high-quality custom-made products that exceed your expectations. Each item is meticulously designed and produced with care when ordered to ensure utmost satisfaction. However, we understand that unforeseen circumstances may arise. Here's our policy on returns and refunds:

Damaged on Delivery:
In the rare event that your custom-made product arrives damaged or defective, please contact us within 24 hours of delivery. We will gladly replace the damaged item at no additional cost to you.

How to Initiate a Return:
To initiate a return due to damage on delivery, please reach out to our customer service team via WhatsApp at +2348136523992 or through our website's contact form. Please provide your order number, a description of the damage, and clear photos showing the extent of the damage.

Return Eligibility:
Orders can only be returned if they are damaged or defective upon delivery. Due to the personalized nature of our items and our commitment to reducing waste, we produce each item when ordered. Therefore, we are unable to accept returns for reasons other than damage on delivery. Be sure to confirm the size of the item being ordered in the product description.

Refund Process:
Once we receive your return request and verify the damage, we will initiate the replacement process. Please note that replacements may take some time to manufacture and ship, depending on the complexity of the design and our current production schedule.

Shipping Costs:
We cover the cost of return shipping for damaged or defective items. You will not be responsible for any shipping costs associated with returning the damaged product to us or receiving the replacement.

Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way and ensure your satisfaction with your Custom3D Factory experience.

Thank you for choosing Custom3D Factory. We appreciate your understanding and cooperation regarding our return and refund policy.